SKI DESIGN EXPERTS
How can we design something that you’ll love?
In particular a set of skis. We need to know how you’re skiing now, how you’re evolving & to a degree- HOW YOU THINK.
WE HAVE TO UNDERSTAND RATIOS, PATTERNS OF FLEX, COMPOSITE THEORY & SNOW: ALL KINDS OF IT.
WHEN YOU ORDER A SET OF CUSTOM SKIS, THERE'S SO MUCH THAT GOES INTO IT.
Granted we've made it simple & pretty fun, but nonetheless if something goes wrong or needs to be attended to our first response is to take responsibility.
Whether it’s a warranty issue or helpful assistance through the graphic design process or even in the event you would like another set of skis built because you weren’t happy with the first set- the way we deal with it is simple:
WE TAKE RESPONSIBILITY. YOUR HAPPINESS MATTERS.
After we complete the design process & your graphics package is finalized
TYPICALLY WE SHIP YOUR SKIS 4-6 WEEKS THERE AFTER (in season)
This is an estimated cost of shipping. For a quote to your delivery address please use the form below.
The big question: What if?
What if my skis don't live up to my expectations?
We have 3 simple steps and then a 100% guarantee.
STEP 1: CONTACT US
We'll begin a discussion on any particular issue you might be having with the skis.
STEP 2: CORRECTIONS
If there are corrections or adjustments that can be made to the skis we will walk you through
STEP 3: TRY AGAIN
Give the skis another try and see if the problem has been resolved.
100% guarantee*: Should we arrive at the conclusion that making changes to the original design will significantly enhance your experience then we will be happy to build you a second set of skis. To expedite the process you'll need to send just one ski back. We'll analyze the ski and being a discussion on how best to design the replacement set. Once the new design is finalized we'll build your new skis and ship them to you.
What the 100% guarantee doesn't cover: Any costs associated with the following:
- -Binding removal/mounting
- -Tuning by third party
- -Return shipping costs from anywhere other than lower 48